Logistics & mobility
Real-Time Logistics & Driver Dispatch Platform
A real-time dispatch and tracking architecture combining API services, event-driven processing, spatial data, WebSockets, and operational decision logic.
Engagement profile
- Role
- CTO / systems architecture
- Sector
- Logistics & mobility
The platform needed to reduce assignment latency, improve live tracking quality, and use operational data to make dispatch decisions more efficient.
Mandate
Improve driver assignment speed and operational visibility.
Reduce redundant polling and user-perceived tracking latency.
Create a scalable foundation for intelligent dispatch.
Turn live operational data into measurable service improvements.
Approach
Separated transactional API responsibilities from real-time event workloads.
Introduced queue-backed processing, WebSocket broadcasting, and cached state.
Applied driver scoring using proximity, acceptance behaviour, cancellation history, and demand density.
Used movement interpolation and ETA recalculation to improve the customer experience.
Outcomes
Faster trip assignment and lower driver idle time.
Improved on-time arrival performance.
Reduced API overhead by replacing redundant polling with event-driven updates.
Created a stronger data foundation for predictive dispatch and demand analysis.